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How l3210 Handles Your Personal Data

At l3210, we take the handling of your personal data seriously — every piece of account information you share with us is stored, processed and protected under a…

Data collected only for account and service purposesUPI, Paytm, PhonePe transactions processed securelyYour rights: access, correction, deletionContact our privacy team any timeApplies to all Indian account holders
l3210 How l3210 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of what we hold, or need to ask us to…

Email Privacy Team Send a written request to our dedicated privacy address.
Live Chat Support Open the live chat window in your account dashboard and select the Privacy topic.
Account Settings Portal Some data corrections — display name, contact number, communication preferences — can be made…
HOW WE PROTECT DATA

Six Ways l3210 Secures Your Account Information

Data protection at l3210 is not a single step — it runs across collection, storage, transmission and deletion.

Encrypted Transmission

Every data exchange between your browser or app and our servers travels over TLS encryption. This includes login credentials, UPI reference numbers and personal profile fields — nothing moves in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time from the cookie preferences panel in your account footer.

Account Access Logs

Every login to your account is time-stamped and recorded against your session history. If you notice an unfamiliar access event, you can flag it to our security team directly from the account activity page.

Data Retention Limits

We keep your account data for only as long as your account is active or as required by applicable law. When an account is closed, personal data not needed for legal or audit purposes is deleted within 90 days.

Payment Data Handling

Paytm, PhonePe and UPI transaction references are stored in a partitioned database segment with access limited to our finance and compliance teams. We do not store full card numbers or UPI PINs at any point.

Data Correction and Deletion Requests

You have the right to ask us what data we hold, correct any inaccuracy and request deletion where no legal obligation requires us to keep it. Requests are processed within 30 days of verified identity confirmation.

Frequently Asked Questions About Your Privacy

Below are the questions our Indian account holders ask most often about how their data is handled. If your question is not listed here, reach out to our privacy team through any of the contact channels in this page.

We collect your name, date of birth, contact email, mobile number and the identity documents needed to verify your account. Payment method details such as your UPI ID or Paytm number are also recorded when you add them to your wallet.

We do not sell your data. We share it only with payment processors like Paytm and PhonePe to complete transactions, and with service providers who help us operate the platform under strict data-handling agreements.

Personal data not required for legal or audit purposes is deleted within 90 days of account closure. Transaction records may be retained longer if applicable law in your region requires us to keep them for tax or compliance purposes.

Yes. Submit a data-access request through our live chat or email privacy channel, verify your identity, and we will send a structured copy of your account data within 30 days of confirmation.

Minor corrections such as contact number or display name can be made in your account settings. For document-level corrections, contact our privacy team with the corrected information and we will update our records after verification.

Yes. Your UPI ID and Paytm references are stored in an access-restricted database segment. We never store UPI PINs, and full transaction processing is handled by the respective payment provider under their own security standards.

We use session cookies required for login and optional analytics cookies to improve the site. You can view and update your cookie preferences from the consent panel in the account footer at any time without affecting your core account access.